Video Mediation

In light of recent developments, Norfolk Family Mediation is switching their booking for either MIAM's or Mediation to a Skype or MS Teams session.

While we always try to deliver mediation through face-to-face meetings, the use of Skype is not an uncommon approach and is regularly used by the service's mediators. In line with government guidance the service has looked at how it can support customers while also reducing the risk of the virus to staff and clients.

Skype allows mediation to take place without the parties coming into a meeting venue. If you would like to try this approach, then please raise this when you call to make a reservation. If you don't currently use Skype, it is easy to set up on your; laptop, Tablet, Xbox, Amazon Alexa device or phone.

Follow this link to set up Skype.

To move a current booking to Skype or to set up a new booking, please set up a Skype account using the above link and then complete the form below. The team will process the request and contact you to confirm the booking has been successfully moved.

Before we start a Skype Session we will need you to agree the terms and conditions that can be found on the link below.

Follow this link to the Terms and Conditions for Online and Video Mediation.

If you would like a legal aid assessment as part of your session you will need to upload the relevant documents. This link will take you to the Legal Aid Assessment guidance.

If you feel unwell or have been advised to self Isolate

If you experience any of the following symptoms;

  • Cough
  • Difficulty breathing
  • Fever (100.4oF/38oC or higher).

or, have visited a high risk country, see for an updated list of countries, please contact the service by email or phone to postpone your appointment, please do not attend.

Legal Aid Evidence: If you require a legal aid assessment please attached any relevant evidence.